ToolOnDaBoards.com online services are electronic non-physical or irreversible goods. With this aspect, orders can not be physically returned or exchanged after being downloaded by the Customer.

Each project is important to us and we believe in keeping our customers satisfied. If you are unsatisfied with our service or results, we are willing to make changes and adjustments free of charge to fulfill the project in good faith.

Processing Refunds
Refunds paid via credit cards, ACH, or wires will be refunded back to the method of payment from which it was received. It is policy that refunds via these methods will never be processed to a different credit card, payment service, or account.
Services paid in cash will be either refunded in person, transferred to a verified checking account, or a payment service.

Reasons for FULL refund

• You ordered, paid for a service but did not use the service within 30 days of the payment date. This includes not providing us with the session files or required project materials and your project has not begun. After 30 days, we may opt to automatically refund your payment minus processing fees.

• You ordered and paid for a service, however, your project can not be fulfilled because of file delivery issues to us, technical issues, or situations out of our control that hinder completing the project in a timely and professional manner.

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Reasons for a partial refund

• You ordered, paid for a package, and received your first file(s) but do not wish to proceed with the project for any reason. The file(s) you received will be considered final and will not be revised until a new package or add-on is purchased to reinstate the project.

 

• When a project is more than 75% complete and is at the final stages of production, full payment is required to receive the project files.

Reasons a refund WILL NOT be honored

• You ordered, paid for a service, received your first file(s), and revision(s), and confirmed you are satisfied with the project or asked to proceed to approval.

• You ordered, paid for a package, and your project has been completed, uploaded, and sent successfully.

• You ordered, paid for a package, received your first file(s), and revision(s), and did not respond after 30 days. The project will be considered completed and final.